Waiting-for Tracker

Google-first follow-up tracking

See which conversations
still need a reply.

Waiting-for Tracker watches support cases, disputes, tickets and document requests, then puts every open follow-up in one morning email.

Read the sample digestSee the daily rhythm
  • Checks who replied last
  • Counts business days
  • Never sends replies

Morning follow-up

Tuesday · 7:00 am

4 tracked

Fictional conversations · no Gmail data

  1. Dispute reviewYou sent the latest message · 8 business days
    Follow up now
  2. Support caseYou sent the latest message · 4 business days
    Follow up
  3. Document requestA new external reply is waiting
    Reply received
  4. HR ticketYou sent the latest message · 1 business day
    Recently waiting

The problem

Sent does not mean settled.

After you send a message, the follow-up is easy to forget. The tracker keeps it visible without sending replies, storing message bodies or turning every conversation into a task.

Four clear states

Know what needs attention now.

The tracker first checks who sent the latest message. A conversation becomes overdue only when someone else still owes the reply.

!

7+ business days

Follow up now

You sent the latest message
↗

3 to 6 business days

Follow up

You sent the latest message
←

External latest message

Reply received

Ready for your review
·

Under 3 business days

Recently waiting

No nudge needed yet

One morning summary

Find, check and group every open follow-up.

  1. 01

    Find the right conversations

    Focused Gmail searches find the configured case types and remove repeated matches.

    Gmail
  2. 02

    Apply explicit labels

    Active means monitored. Done means deliberately resolved and always suppresses the thread.

    Labels
  3. 03

    Check who replied last

    The newest sender shows whether the family is waiting or a new reply has arrived.

    Apps Script
  4. 04

    Count business days

    Saturday and Sunday do not count. Clear labels appear after three and seven business days.

    Brisbane time
  5. 05

    Send one morning email

    At about 7 am, one Gmail message groups the open follow-ups with links to each thread.

    Gmail

Why one email is enough

Review follow-ups once instead of being interrupted all day.

Gmail keeps the workflow inside Google and groups low-urgency items into one review. Google Tasks may later be used only for genuinely overdue cases.

📧
Daily GmailIncluded · calm grouped review
Best fit
✅
Google TasksFuture option · overdue cases only
Google-only
✈
Telegram / TodoistExternal credentials and data flow
Off

Control stays human

The tracker nudges. It never speaks for you.

It does not reply, delete, archive or change message contents. Full email bodies are not stored in Script Properties, and one failed thread cannot hide the others.

  • No automatic repliesEvery follow-up remains a human decision
  • Explicit completionThe Done label closes a case intentionally
  • Google-only by defaultNo Telegram or Todoist integration is enabled

A Drew's Digest project

Remember every follow-up
without another stream of alerts.

Return to Drew's Digest